5 Must Haves for Call – Centre Furniture

Office space planning for call centres is no easy task. They tend to be noisy, high-traffic environments that require careful consideration, not least of all in your choice of call centre furniture. So, with a need for comfort, functionality, and efficiency, where do you begin? Coming to the office furniture specialists is certainly as good a place as any! In this article, we’ll be taking a look at the five must-have office furniture solutions for call centres.

Ergonomic Office Seating

Ergonomic chairs are specially designed to provide optimal support and comfort. Given that call centre agents will usually spend long hours sitting at their desks, it should come as no surprise then that ergonomic office chairs are first on our list of call centre furniture essentials.

The best ergonomic chairs have a variety of adjustable features that can accommodate different body types, as well as help with body posture. When buying these chairs for your call centre, these are the main features to look for:

• Adjustable seat height
• Lumbar support
• Adjustable armrest
• Seat depth adjustment
• Tilt mechanism
• Headrest

Remember, investing in quality ergonomic office seating will contribute to the improved comfort, productivity, and overall wellbeing of your workplace.

Bench Desks for Call Centres

When it comes to choosing the right call centre desks, there’s no need to look any further than a standard bench desk design. A bench desk typically refers to a long, shared desk setup where multiple employees can work in close proximity to each other. This makes them an excellent choice for call centres due to their versatility, space efficiency, and ability to accommodate a large number of employees in a cohesive and organised layout.

Another benefit of bench desks is that they are often modular in design, meaning they can be easily rearranged and configured to fit the specific needs of a call centre. This is especially useful for businesses that may need to expand or downsize their operations in future.

In addition, bench desk systems often come with built-in cable management systems, allowing for a clean and clutter-free workspace. This is crucial for call centres where employees may need to connect multiple devices and equipment to their desks.

Acoustic Office Solutions

Depending on the nature of the calls being handled, call centre employees are likely to require some level of privacy. With that in mind, consider a variety of different acoustic office solutions, including desk dividers or screens, to provide separation between workstations. As well as improving privacy, these also have the added benefit of minimising sound disruption in potentially noisy open plan offices.

Cubicles, modular workstations, and smartly designed seating arrangements can also help meet these needs, all while fostering an environment that promotes team collaboration. Remember, for effective working relationships, it’s crucial to choose call centre furniture configurations that don’t create isolation.

Office Storage Options

The ideal storage furniture for call centres will need to accommodate everything from documents and stationery to equipment and personal belongings. At the same time, they also need to optimise space and promote organisation.

To achieve this, provide each agent with filing cabinets or drawers for their work belongings, and lockers or personal storage units for their personal possessions. Lockers come in various sizes and configurations, including single-tier, multi-tier, or even electronic lock systems for added security.

It’s also worth considering centralised storage areas for shared resources and supplies to streamline operations. Mobile storage carts or pedestals, for example, offer a flexibility that allows employees to move essential items between workstations as needed. These carts typically feature drawers or compartments and can be easily rolled away when not in use.

More office storage solutions for call centres include space-saving designs such as modular storage cubes, nesting tables, and foldable chairs and tables. By incorporating these within your call centre furniture, you can create an organised, efficient, and comfortable work environment that doesn’t limit productivity.

Breakout Areas

A welcoming break area encourages agents to recharge and socialise, which will ultimately contribute to a more positive work environment. Designing these areas thoughtfully, and with a clever use of call centre furniture, is therefore essential to employee satisfaction, wellbeing, and overall productivity.

An increasingly popular trend for break areas is to equip them with comfortable lounge sofas. These provide a space for relaxation during breaks, helping employees recharge and return to their tasks refreshed. When designing a breakout area for your call centre, consider using modular or movable furniture arrangements to accommodate different activities and group sizes.

Call Centre Furniture fromBT Office Furniture

Are you ready to transform your call centre into a comfortable, efficient, and productive workspace? At BT Office, we provide a wide range of high-quality furniture to meet all workplace needs. Whether you require acoustic screens, bench desks, or any other call centre furniture, we’ll be happy to help and ensure you have every need covered.

Get in touch today and speak to us about your office furniture requirements. You can reach us by emailing [email protected] or by calling 0800 298 7033.